FAQs

Find answers to frequently asked questions about WeatherPromise

General questions

• Do I need to download an app to use WeatherPromise services?
• What should I do if I'm missing important documents for my WeatherPromise booking?
• Can I still buy a WeatherPromise if my initial purchase failed due to technical issues?
• Technical Problems and Solutions
• Do I Need to Provide Any Proof?

Cancellations and refunds

• How can I cancel my WeatherPromise?
• What happens to my WeatherPromise if I cancel my booking?
• How does WeatherPromise handle cancellations initiated by the accommodation provider?