# FAQs

Find answers to frequently asked questions about WeatherPromise

## General questions

- [Do I need to download an app to use WeatherPromise services?](https://support.weatherpromise.com/en/articles/251786-do-i-need-to-download-an-app-to-use-weatherpromise-services)
- [What should I do if I'm missing important documents for my WeatherPromise booking?](https://support.weatherpromise.com/en/articles/251769-what-should-i-do-if-i-m-missing-important-documents-for-my-weatherpromise-booking)
- [Can I still buy a WeatherPromise if my initial purchase failed due to technical issues?](https://support.weatherpromise.com/en/articles/251789-can-i-still-buy-a-weatherpromise-if-my-initial-purchase-failed-due-to-technical-issues)
- [Technical Problems and Solutions](https://support.weatherpromise.com/en/articles/262487-technical-problems-and-solutions)
- [Do I Need to Provide Any Proof?](https://support.weatherpromise.com/en/articles/527911-do-i-need-to-provide-any-proof)

## Cancellations and refunds

- [How can I cancel my WeatherPromise?](https://support.weatherpromise.com/en/articles/251759-how-can-i-cancel-my-weatherpromise)
- [What happens to my WeatherPromise if I cancel my booking?](https://support.weatherpromise.com/en/articles/251776-what-happens-to-my-weatherpromise-if-i-cancel-my-booking)
- [How does WeatherPromise handle cancellations initiated by the accommodation provider?](https://support.weatherpromise.com/en/articles/251780-how-does-weatherpromise-handle-cancellations-initiated-by-the-accommodation-provider)